Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy describes how www.taishanteaclub.com.au (the "Site" or "we" or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We are dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure. This notice describes our privacy policy. By visiting the Site, you accept the practices described in this Privacy Policy.

From time to time, we may review and update this privacy policy to take account of new laws and technology and changes to our operations. Please visit this page periodically to check for updates.

 

What kind of personal information do we collect, and how is it collected?

The personal information you provide.

We store the personal information you enter on the Website or give to us in other ways. We obtain most personal information through the account registration process and updates to account details. You may provide information when you request or acquire a product or service from the Site, provide a product or service to us, complete a survey or questionnaire, enter a competition, or when you communicate with us in person, by email, telephone or in writing (for example if you contact customer service or provide feedback).

The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.

 

(We store the personal information you enter on the Website or give to us in other ways. You may provide information when you request or acquire a product or service from the Site, provide a product or service to us, complete a survey or questionnaire, enter a competition, or communicate with us in person, by email, telephone or in writing (for example, if you contact customer service or provide feedback). We obtain most personal information through the account registration process and update account details.

The personal information that we collect on individuals may include but is not limited to your name, contact details (including email, home address, and billing address), payment details, and other personal information we collect in the course of a transaction or that you provide to us when you contact us.)

 

Automatic collection.

Cookies - We may use a feature of your browser called a cookie to assign your computer a 'User ID'. Cookies contain information by which the Site can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or that your browser does not accept cookies. We may use cookies to make assumptions about the computer user and provide users of that computer with focused advertising that we believe may be of interest based on that information. In some cases, a web page might contain more than one cookie; the information gathered from these cookies is used to build statistical and demographical information that does not identify you personally to advertisers and other third parties for marketing and promotional purposes. Please refer to the help menu within your Internet browser to disable your cookies. However, cookies allow you to take full advantage of some of the Site features, and we recommend that you leave them turned on.

 

Indirect collection - We endeavour to collect personal information about an individual only from that individual. In some circumstances, we may obtain personal information from a third party.

 

How do we use the information you provide.

We may use the information we collect from you for the primary purpose for which it is collected and for other secondary purposes related to the primary purpose of collection. We generally use personal information to:

• Provide you with products or services you have requested.
• Personalise and customise your experiences on the Site, including saving shopping cart information.
• Help us manage and enhance its services.
• Communicate with you.
• Provide you with ongoing information about opportunities on the Site in which we believe you may be interested.
• Allow you to receive emails and 'e-newsletters' from us from time to time.
• In most cases where we ask you to provide information about yourself, we will not be able to provide you with the requested product or service if you do not provide us with that information.

 

Do we share the information we receive?

We use Shopify to power our online store. Information about our customers is an important part of our business, and we are not in the business of selling it to others. However, we may provide your information to third parties engaged by us to perform functions on its behalf, such as processing credit card information, order fulfilment, mail-outs, shipping, debt collection, marketing, research and advertising; and third parties authorised by you to receive information. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

 

How Secure Is Information About Me?

We manage personal information under this Privacy Policy and the Privacy Act 1988. We protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure by various means, including firewalls, password access, secure servers and encryption of credit card transactions. Please note that it is important for you to protect against unauthorised access to your password and your computer. Be sure to sign off when finished using a shared computer.

 

Updating personal information.

We endeavour to ensure that the personal information we hold is accurate, complete, and up-to-date. You can update your account information via the Site.

 

Seeking access to the personal information we hold about you.

You have the right to seek access to the personal information held about you and advise us of any inaccuracy. Some exceptions to this right are set out in the Privacy Act 1988. If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.